Roles:
Considering candidates from:
Worldwide
Worldwide
Work arrangement: Onsite
Industry: Software Development
Language: English
Level: Senior
Required experience: 5+ years
Relocation: Not paid
Visa support: Not provided
Size: 201 - 500 employees
Company
Pexip is a high load video conferencing platform. Earlier this year they reached a million minutes of video conferencing going through its platform every hour. That's video and audio being decoded, mixed and encoded in real-time on more than 4,000 virtual machines all around the world.
Description
NOTE: The client is willing to consider local candidates with work permit in Norway.
Currently, our client is looking for a Tech Support Engineer who will help with customer service support.
Responsibilities:
Currently, our client is looking for a Tech Support Engineer who will help with customer service support.
Responsibilities:
- Working with customers to troubleshoot reported problems, identify root cause, and resolve the issue
- Triaging technical situations effectively and efficiently
- Evaluating multiple different resolution paths and evaluating the best possible outcomes independently and with customer service owners
- Communicating highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation
- Effectively prioritizing cases based on urgency, impact, and customer need
- Conducting and maintaining competitive research and knowledge around the Unified Communications and Collaboration market
- Identifying and recommending possible optimization tasks to customers
- Communicating and working closely with the sales team related to ongoing events with customer situations
Must have skills:
- Proven track record in technical support and sound knowledge of technology
- Knowledge of networking and ability to solve network problems (TCP/IP, network monitoring, quality, etc)
- Extremely strong analytical, verbal, and written communication skills
- Strong presentation skills
Good to have skills:
- Knowledge of SIP/H323, good technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape