Our client is a leading global IT services provider, specializing in cross-border IT solutions. Their multilingual Global Service Desk offers top-tier outsourcing services to enterprises and mid-sized businesses across more than 150 countries. Beyond delivering world-class, ITIL-based helpdesk support, they also provide onsite assistance in virtually any city worldwide. The company’s service portfolio is diverse, with a core focus on end-user computing, data center operations, and networking. Their services are designed to operate on a 24/7 basis, with rapid response times as fast as four hours.