Recruiter
Caroline Gachigua
Roles:
Considering candidates from:
Worldwide
Worldwide
Work arrangement: Onsite
Industry: Software Development
Language: English
Level: Junior or middle
Relocation: Paid
Visa support: Provided
Size: 51 - 200 employees
Company
think-cell is the world’s leading productivity software for creating data-driven presentations in Microsoft PowerPoint, enabling users to generate sophisticated charts with ease while saving substantial time (based on a study, users save as much as 70% of their time compared to using native PowerPoint functionality). think-cell also offers layout functions for automatically arranging text, graphic elements and images while scaling and aligning their content accordingly.
The software has more than a million users across 25,000+ organizations globally. think-cell is used by 8 out of the 10 top global consulting firms, 80% of the Fortune 100, the entire DAX 40, and taught at 9 of the top 10 US business schools.
The software has more than a million users across 25,000+ organizations globally. think-cell is used by 8 out of the 10 top global consulting firms, 80% of the Fortune 100, the entire DAX 40, and taught at 9 of the top 10 US business schools.
Description
Tasks:
- Receive the customer issues reported and see the problems through to resolution (1st level support)
- Give timely and reliable feedback
- Collaborate closely with the Testing team to solve the problem as quick as possible
- Ask the right questions, be perceptive of the little things, and use the right tools to find the unusual configuration, the virus, the third party tool, the particular file or action that is causing trouble
- 90% of your time you will spend on problems that you have never seen before, which will keep up the challenge
Must-have:
- Fluency in English, German is a plus
- Experience with the Windows architecture
- Strong problem-solving abilities
- Organizational and perfect communication skills
Nice-to-have:
- VBA experience
Benefits and conditions:
- Trial period: 6 months
Interview process:
- Intro call with Toughbyte
- 3-hour home assignment
- 30-minute interview with the head of testing
- 4h online test
- Interview with CTO
Questions
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