Technical Support Engineer

Hamburg, Germany
4 day average response time from company
Photo of Nadezhda Polyakova
Recruiter
Nadezhda Polyakova
Roles:
Support
Considering candidates from:
Austria and Germany
Work arrangement: Onsite
Industry: IT Services and IT Consulting
Language: German, English
Level: Any
Relocation: Paid
Visa support: Not provided
Size: 201 - 500 employees
Logo of Navarino

Technical Support Engineer

Hamburg, Germany
4 day average response time from company
Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. The company develops technology solutions for the shipping industry and is a leader in the sector. Navarino offers complete solutions including hardware, software, and connectivity. The company develops cutting-edge services and innovative IT solutions to bring true value to ship operators and to create strong, long-term relationships built on a five-star customer experience.
Tasks:
  • Provide technical service-related after-sales support to the customers for all our products and services, mainly in network and system-related issues
  • Monitor the smooth operation of Navarino products
  • 1st, 2nd, 3d level tech support
Must-have:
  • Four-year degree in Computer Engineering, Telecommunications or equivalent
  • Good understanding of networking products and technology such as routing and switching
  • Linux basic user knowledge
  • Excellent fluency in German and English, written and spoken 
Nice-to-have:
  • Good understanding of OSI Layer, TCP/IP networking, and firewall
  • Experience in satellite communications (Inmarsat, VSAT, Iridium)
  • Cisco Certified Network Associate (CCNA)
  • Two-year experience in customer support
  • Red Hat Certified System Administrator (RHCSA)
  • MCSA Windows Server (or MTA: Windows Server Administration Fundamentals)
Benefits and conditions:

  • An attractive financial package
  • Excellent working conditions with a good work-life balance
  • A generous bonus, announced yearly, based on the overall company performance and your contributions to our team's success
  • Flexibility and choice in arranging (together with the manager) your work schedule and your remote work preferences
  • Personal development and training opportunities to continue your professional growth, skills and knowledge
  • A working environment certified as a “Great Place to Work” for two consecutive years (2022 and 2023)
Interview process:
  1. Intro call with Toughbyte
  2. Technical and HR call with the company
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