Logo of Pexip

Tech Support Engineer

Oslo, Norway
Photo of Anastasiya Danilova
Recruiter
Anastasiya Danilova
Roles:
QA
Considering candidates from:
Worldwide
Work arrangement:
Onsite only
Industry:
Video technology
Language:
English
Level:
Senior
Visa sponsorship:
Not provided
Company size:
201-500 employees
Logo of Pexip

Tech Support Engineer

Oslo, Norway
Pexip is a high load video conferencing platform. Earlier this year they reached a million minutes of video conferencing going through its platform every hour. That's video and audio being decoded, mixed and encoded in real-time on more than 4,000 virtual machines all around the world.
NOTE: The client is willing to consider local candidates with work permit in Norway.

Currently, our client is looking for a Tech Support Engineer who will help with customer service support.

Responsibilities:
  • Working with customers to troubleshoot reported problems, identify root cause, and resolve the issue 
  • Triaging technical situations effectively and efficiently 
  • Evaluating multiple different resolution paths and evaluating the best possible outcomes independently and with customer service owners 
  • Communicating highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation 
  • Effectively prioritizing cases based on urgency, impact, and customer need 
  • Conducting and maintaining competitive research and knowledge around the Unified Communications and Collaboration market 
  • Identifying and recommending possible optimization tasks to customers 
  • Communicating and working closely with the sales team related to ongoing events with customer situations 
Must have skills:
  • Proven track record in technical support and sound knowledge of technology 
  • Knowledge of networking and ability to solve network problems (TCP/IP, network monitoring, quality, etc)
  • Extremely strong analytical, verbal, and written communication skills 
  • Strong presentation skills
Good to have skills:
  • Knowledge of SIP/H323, good technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape
Have questions about this position? Ask us via email or try the company page.

Position closed, but we can still help

Check out our current open positions