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Customer Support Manager

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Alexandra Severina
Considering candidates from:
Schengen and Latin America
Work arrangement: Remote only
Industry: Software Development
Language: English
Level: Lead
Size: 51-200 employees
Logo of Uscreen

Customer Support Manager

Uscreen is a fast-growing (and profitable) bootstrapped product-led SaaS business. We are revolutionizing the way that video-based entrepreneurs & creators monetize their content via a vertical SaaS & payments model — ‘Shopify for video creators’.

Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, courses, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 12,000+ video creators build, market, and sell their content with Uscreen — and they generate hundreds of millions of dollars in revenue doing it.
  • Join the Support leadership team to have a voice in team-level decisions that will impact not only support specialists but each creator that depends on our platform
  • Maintain the quality of our support department and customer satisfaction score for our live chat and emails
  • Continue to build the best support team in the creator economy sector
  • Be an expert on our platform, platform limitations, and platform workarounds
  • Build a cross-functional collaboration with Product, Engineering, and Customer Success departments
  • 5+ years of experience in customer support, with a preference for experience in a SaaS environment. Bonus: experience working with creators
  • 2+ years of experience in management support teams
  • Fluent in verbal and written English
  • Demonstrated ability to solve complex problems and find a resolution
  • Attention to detail and commitment to accuracy
  • Experience building best-in-class support experiences
  • Experience and desire to work in a smaller bootstrap environment
  • At least 4 hours overlap with US Eastern Time
Benefits and conditions:
  • Competitive compensation
  • Your growth is our growth! Access to best-in-class training, workshops, and conferences to help you develop and succeed in your role
  • A clear growth plan to help you get to the next level at Uscreen
  • 100% Remote - Work from wherever your heart desires, as long as you have access to stable internet and a conducive workspace
  • Unlimited PTO
  • Flexible parental leave
  • A generous WFH stipend to help you set up your home office
  • Coworking stipend if WFH is not for you
  • Personal development and mental wellness stipend
  • Virtual social events and company retreats filled with fun activities to ensure you feel part of the Uscreen team
Interview process:
  1. Intro call with Toughbyte
  2. Interview with the CTO
  3. Final interview

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