Roles:
Considering candidates from:
Europe and Latin America
Europe and Latin America
Work arrangement: Remote
Industry: Software Development
Language: English
Level: Lead
Required experience: 5+ years
Size: 51 - 200 employees
Company
Uscreen is a fast-growing (and profitable) bootstrapped product-led SaaS business. The company is revolutionizing the way video-based entrepreneurs & creators monetize their content via a vertical SaaS & payments model — Shopify for video creators.
Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, courses, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 12,000+ video creators build, market, and sell their content with Uscreen — and they generate hundreds of millions of dollars in revenue doing it.
Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, courses, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 12,000+ video creators build, market, and sell their content with Uscreen — and they generate hundreds of millions of dollars in revenue doing it.
Description
Tasks:
- Join the Support leadership team to have a voice in team-level decisions that will impact not only support specialists but each creator that depends on our platform
- Maintain the quality of our support department and customer satisfaction score for our live chat and emails
- Continue to build the best support team in the creator economy sector
- Be an expert on our platform, platform limitations, and platform workarounds
- Build a cross-functional collaboration with Product, Engineering, and Customer Success departments
Must-have:
- 5+ years of experience in customer support, with a preference for experience in a SaaS environment. Bonus: experience working with creators
- 2+ years of experience in management support teams
- Fluent in verbal and written English
- Demonstrated ability to solve complex problems and find a resolution
- Attention to detail and commitment to accuracy
- Experience building best-in-class support experiences
- Experience and desire to work in a smaller bootstrap environment
- At least 4 hours overlap with US Eastern Time
Benefits and conditions:
- Competitive compensation
- Your growth is our growth! Access to best-in-class training, workshops, and conferences to help you develop and succeed in your role
- A clear growth plan to help you get to the next level at Uscreen
- 100% Remote - Work from wherever your heart desires, as long as you have access to stable internet and a conducive workspace
- Unlimited PTO
- Flexible parental leave
- A generous WFH stipend to help you set up your home office
- Coworking stipend if WFH is not for you
- Personal development and mental wellness stipend
- Virtual social events and company retreats filled with fun activities to ensure you feel part of the Uscreen team
Interview process:
- Intro call with Toughbyte
- Interview with the CTO
- Final interview