Our client creates an intelligent site search solution designed to help eCommerce businesses increase onsite sales and improve the customer online shopping experience. The company produces mass amounts of data on a daily basis. Combined with shopping data being directly delivered to their backend systems with access to shopping catalogues containing both the structured attributes and unstructured product descriptions, they have a wealth of data with immense opportunity to extract valuable insights and improve search accuracy.
With solid growth over 5 years, billions of API calls served on its belt, our client is now poised for solid growth and looking to strengthen its team globally and right now is looking for a customer-obsessed, global lead for one of the most critical functions, Technical support. You'll be responsible for providing world-class customer support while managing a team, based across all the time zones.