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Remote Tech Support Engineer

Photo of Ekaterina Bulanova
Ekaterina Bulanova
Must have skills:
Nice to have skills:
Considering candidates from:
Work arrangement:
Remote only
Tech consulting
Middle or senior
Company size:
11-50 employees
Logo of Stakater

Remote Tech Support Engineer

Stakater is a leading Kubernetes experts company enabling enterprises to realize the full potential of Kubernetes and its ecosystem.
Right now the company is looking for an experienced tech Support Engineer to join the team.

  • Serve as the direct contact and adviser for customer inquiries about Stakater App Agility Platform - SAAP (a.k.a. Red Hat OpenShift as a service) on public clouds (AWS, Azure, GCP) and bare metal
  • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues
  • Partner with Stakater cloud partners to jointly solve multi-vendor customer issues
  • Consult raised issues with engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Stakater knowledge management system
  • Work in Stakater ticketing systems and tools to directly assist SAAP customers while cooperating with other Red Hat’s engineers and teams
  • Be available to perform weekend shift duties on a rotational schedule
  • Contribute to the open-source community and to the code of our offerings
  • Solid Linux experience at a Red Hat Certified Architect (RHCA)-like level; excellent system administration skills
  • Experience working in technical support or in customer-facing roles
  • Good knowledge of containers; knowledge of Kubernetes or Red Hat OpenShift Container Platform; Microsoft Azure knowledge is a plus
  • Solid troubleshooting skills and passion for problem-solving and investigation
  • Scripting language skills or programming knowledge
  • Upstream involvement in open source projects like patches submitted for upstream inclusion
  • Red Hat certification
  • Experience with or certifications in Azure, AWS, or GCP
  • Passion for open source software
  • Excellent verbal and written skills in Swedish
  • Work toys: Macbook, iPhone, Headphones (Sony/Bose), Smartwatch (if required)
  • Learning: books and online courses, conferences
  • Health and training grant
  • Insurance: pension, health insurance, occupational group life insurance, sickness insurance, accidental insurance
Interview process:
  • Intro call with Toughbyte
  • Culture fit interview
  • Technical interview
  • Final team meeting/discussion if needed
Have questions about this position? Try the company page or ask us below:

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