Logo of Stakater

Remote Tech Support Engineer

Remote
Roles:
QA
Must-have skills:
Kubernetes
Nice-to-have skills:
AWSAzureGCP
Considering candidates from:
Sweden
Work arrangement: Remote
Industry: IT Services and IT Consulting
Language: English
Level: Middle or senior
Required experience: 2+ years
Size: 11 - 50 employees
Logo of Stakater

Remote Tech Support Engineer

Remote
Stakater is an IT consultancy and solution company founded in 2016 by engineers with extensive experience in software development and deliveries. With Kubernetes and open-source at its core, the company aims to enable and accelerate clients' journey into the cloud.

From the early days of Kubernetes, Stakater has actively participated in its development and consistently contributed to the open-source community through various solutions. As a Red Hat Premium Partner, Stakater is proud to be a leading provider of Kubernetes, OpenShift, and cloud infrastructure integration services in the Nordics.
Right now the company is looking for an experienced tech Support Engineer to join the team.

Tasks:
  • Serve as the direct contact and adviser for customer inquiries about Stakater App Agility Platform - SAAP (a.k.a. Red Hat OpenShift as a service) on public clouds (AWS, Azure, GCP) and bare metal
  • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues
  • Partner with Stakater cloud partners to jointly solve multi-vendor customer issues
  • Consult raised issues with engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Stakater knowledge management system
  • Work in Stakater ticketing systems and tools to directly assist SAAP customers while cooperating with other Red Hat’s engineers and teams
  • Be available to perform weekend shift duties on a rotational schedule
  • Contribute to the open-source community and to the code of our offerings
Must-have:
  • Solid Linux experience at a Red Hat Certified Architect (RHCA)-like level; excellent system administration skills
  • Experience working in technical support or in customer-facing roles
  • Good knowledge of containers; knowledge of Kubernetes or Red Hat OpenShift Container Platform; Microsoft Azure knowledge is a plus
  • Solid troubleshooting skills and passion for problem-solving and investigation
Nice-to-have:
  • Scripting language skills or programming knowledge
  • Upstream involvement in open source projects like patches submitted for upstream inclusion
  • Red Hat certification
  • Experience with or certifications in Azure, AWS, or GCP
  • Passion for open source software
  • Excellent verbal and written skills in Swedish
Benefits:
  • Work toys: Macbook, iPhone, Headphones (Sony/Bose), Smartwatch (if required)
  • Learning: books and online courses, conferences
  • Health and training grant
  • Insurance: pension, health insurance, occupational group life insurance, sickness insurance, accidental insurance
Interview process:
  • Intro call with Toughbyte
  • Culture fit interview
  • Technical interview
  • Final team meeting/discussion if needed