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Remote Tech Support Engineer

Remote
Photo of Anna Svirelina
Recruiter
Anna Svirelina
Roles:
QA
Must have skills:
Kubernetes
Nice to have skills:
AWS
Azure
GCP
Considering candidates from:
Sweden
Work arrangement:
Remote only
Industry:
Tech consulting
Language:
English
Level:
Senior
Company size:
11-50 employees
Trial period:
3 months
Logo of Stakater

Remote Tech Support Engineer

Remote
Stakater is a leading Kubernetes experts company enabling enterprises to realize the full potential of Kubernetes and its ecosystem.
Tasks:
  • Serve as the direct contact and adviser for customer inquiries about Stakater App Agility Platform - SAAP (a.k.a. Red Hat OpenShift as a service) on public clouds (AWS, Azure, GCP) and bare metal
  • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues
  • Partner with Stakater cloud partners to jointly solve multi-vendor customer issues
  • Constantly work on your troubleshooting skills and keep up with the latest technology trends
  • Consult raised issues with engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Stakater knowledge management system
  • Cooperate with your colleagues on different projects; be a respected member of the global team
  • Work in Stakater ticketing systems and tools to directly assist SAAP customers while cooperating with other Red Hat’s engineers and teams
  • Be available to perform weekend shift duties on a rotational schedule
  • Contribute to the open-source community and to the code of our offerings
Must-have:
  • Solid Linux experience at a Red Hat Certified Architect (RHCA)-like level; excellent system administration skills
  • Experience working in technical support or in customer-facing roles
  • Good knowledge of containers; knowledge of Kubernetes or Red Hat OpenShift Container Platform; Microsoft Azure knowledge is a plus
  • Solid troubleshooting skills and passion for problem-solving and investigation
Nice-to-have:
  • Scripting language skills or programming knowledge
  • Upstream involvement in open source projects like patches submitted for upstream inclusion
  • Red Hat certification
  • Experience with or certifications in Azure, AWS, or GCP
  • Passion for open source software
  • Excellent verbal and written skills in Swedish
Benefits:
  • Work Toys: Macbook, iPhone, Headphones (Sony/Bose), Smartwatch (if required)
  • Learning: Books and online courses, Conferences
  • Health and training grant
  • Insurance: Pension, Health Insurance, Occupational Group Life Insurance, Sickness Insurance, Accidental Insurance.

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